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Consultation on the European tourism of the future
by Ray Vassallo - Wednesday, 8 January 2014, 07:55 PM

future tourism

Consultation on the European tourism of the future

Objectives of the consultation

Tourism is the 3rd largest economic sector in the EU after trade & distribution and construction. Despite increasing competition, the EU managed so far to remain the world's n°1 tourist destination. Its tourism industry however is confronted with various changes in the EU and the rest of the world - see description in downloadable file below. These (will) have a major impact on the structure of the tourism sector and its activities.
The main objectives of this consultation are twofold: better identify the key challenges and opportunities for the European tourism industry; help revising, if necessary, the Action Plan for the sector adopted by the European Commission in 2010 (COM(2010)352). The European Commission is organising in parallel another consultation on ways to further reduce the regulatory and administrative burden on the sector, tourism-related public administrations and other tourism stakeholders in the EU.

Target groups

The consultation is mainly targeting tourism-related businesses, business associations, trade unions, public authorities at all levels, as well as (members of) academic institution, think tanks and NGOs.


Responsible service: European Commission, DG Enterprise and Industry, Tourism and cultural instruments Unit - Avenue d’Auderghem 45 - B-1049 Brussels - Belgium

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Happy 2014 to all!!
by Ray Vassallo - Sunday, 5 January 2014, 12:47 PM
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New eBusiness Course launched in ITS 2013-2014 prospectus.
by Ray Vassallo - Wednesday, 10 July 2013, 01:01 PM

The new ITS prospectus for 2013-2014 includes an all new course which introduces specialisation in ICT for persons desiring to start a career in the Tourism and Hospitality sector. The new course focuses on eBusiness with a heavy accent on the use of Information and Communication Technology applications.


HND in eBusiness for Tourism

eBusiness has rapidly achieved strategic importance in the Tourism and Hospitality Sector both locally and abroad. The HND in eBusiness for Tourism is designed to provide an ideal skill set for students wishing to understand and apply Information and Communication Technologies within the Tourism Industry. The Course focuses mainly on an eBusiness perspective, with a pronounced, practical emphasis on ICT applications, and seeks to provide insights from both a technical and managerial perspective. It presents a managerial foundation for e-Business, e-Business applications and the management of information technologies relevant to tourism. The Course will also explore the Internet’s impact on business design and strategy (and vice versa). It will look at business strategy, how it shapes and is now being shaped by the threats and opportunities provided by new and emergent technologies, especially Social media and New Media.

Key Learning Outcomes

At the end of the course students will be able to:

· Understand the dynamics of Knowledge Society Technologies and their implications for industry and business in general and the tourism sector in particular:

· Understand the dynamics of the Tourism and Hospitality Sector both locally and globally:

· Analyse both the technological and business aspects of a solution to be able to deliver an ICT that would satisfy overall operational requirements:

· Operate major eBusiness and related applications including multimedia and web-design software:

· Use and support property management and related systems:

· Be able to harness state-of-the-art Internet and other networking technologies available for eBusiness and apply them in various Tourism and Hospitality scenarios:

· Assess and address legal and security issues related to eBusiness.

Entry Criteria

Matriculation Certificate (2 A level Subjects, 3 Intermediate Subjects and Systems of Knowledge), plus: Secondary Education certificate passes at grade 5 or better in English and Mathematics.

Fields of Work

· ICT Consultant who can recommend specific solutions according to a client’s needs, well as develop, deploy and maintain eBusiness Systems in the Tourism & Hospitality Sector:

· ICT or eBusiness Manager responsible for coordinating ICT and back-office systems in a Tourism and Hospitality organisation:

· Project Manager coordinating the work of external service providers in internal operations and ICT departments:

· ICT Specialist in eMarketing, designing, developing and maintaining tourism related websites:

· ICT Specialist in Property Management Systems such as Opera:

Study Content

Geographical Information Systems (GIS)

Management Information Systems
Knowledge Management

Tourism Principles & Practices

Leisure & Society




Principles of Management

Front Office Management


Outgoing Operations

Incoming Operations

Entrepreneurship & Creativity

Tourism Sustainability

Integrated Relational Tourism & Niche Tourism

Tourism & Hospitality Law

Managing Tourism Organisations

Human Resource Management

Dynamics of Knowledge Society Technologies




Social Media

Writing for Online Media

Enterprise Systems using MS Dynamics


Media Aesthetics

Networking & Network Operating Systems

Project Management

Opera Property Management System

Customer Relations Management

Supply Chain Management

Web Design & .NET

Mobile Applications

MS Sharepoint


Legal Aspects of ICT

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